terms of service

GENERAL TERMS OF SERVICE

  • For the paintings that are not done on canvas which are framed (indicated in product description), the framing costs are included in the total price.
  • After making a purchase on this site, you can contact us if you want to change your delivery specifications.
  • We will get back to you within 24 hours after you purchase an item to confirm your order and delivery specifications.
  • Delivery fee is handled by the client. Within Nairobi, this fee is ksh. 400 (~$4). The fee for delivery to other locations will be determined on a case by case basis.
  • We will respond to any queries within 24 hours.
  • Kindly go through the site’s privacy policy.
  • Any personal data you provide on this site will be handled according to the privacy policy.

COMMISSIONED WORK (CUSTOM PAINTINGS/DRAWINGS)

  • After you contact us with your request for/ interest in a custom piece of art, we will respond within 24 hours.
  • Pricing of a commissioned piece depends on the size of the painting/drawing required, its complexity, materials to be used and time that will be taken to complete it.
  • Non-refundable deposit of half the amount agreed upon for the commissioned piece(s) is required before work on the piece begins.
  • After the initial deposit, payment can be made in suitable instalments, after which delivery is made. Alternatively, the remaining amount can be paid upon delivery.
  • Time taken to complete ranges from a week to a month depending on the factors listed under pricing. If the client requires it earlier than agreed upon, there is an additional ksh.5000 ($50) fee.
  • If the client wants to make significant changes, more than twice, to customized work that has already been began, additional costs(equal to three quarters of the deposit) are payable especially where canvas and paints are involved.
  • Delivery details are the same as under General Terms of Service.